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Five Things Small Businesses Should Consider Outsourcing

Five Things Small Business Owners Should Consider Outsourcing

Photo by Andrea Piacquadio

The COVID-19 pandemic had a rather mixed effect on small businesses; while many existing businesses closed their doors due to the restrictions of lockdown, many others were conceived and started during this time as people were looking for more flexible ways to earn a living. Now that things are starting to find a new kind of normal, moving your small business out of your home and into a bricks and mortar style shop or property may seem like a good idea, but there are some things that you need to consider beyond what your profits will be and how much it will cost to rent for the property. With this in mind, here are some of the services that you may need to consider outsourcing for if you decide to move your business out of your home.

Waste Disposal

While many businesses will have large commercial waste bins which are dealt with by their local council, there are certain things that need to be disposed of by professional services like Northern Recycling Solutions. Confidential waste, such as paper forms containing client details, needs to be dealt with by a company familiar with GDPR regulations and compliance, otherwise you could face hefty fines. 


Marketing is one of those tasks that every business needs to do, but finding the budget to hire full-time staff is often simply not feasible, and the specialist skills you need can often be hard to find. So it’s worth considering outsourcing. You may be able to hire an agency that specialises in a particular form of marketing, or you might even hire a contractor as and when you need work completed. That way, you can focus on what you do best, and let them get your name out there to send more customers through the door.

Web Design

People tend to trust businesses with a website, even just a basic one. Having a website increases the credibility of your business and it is advisable for any company that wants to be taken seriously to have one. Nowadays, it is not enough just to create a website for viewing on desktop monitors; sites need to be mobile and/or tablet friendly too. A web designer can help to design a company website that can be viewed across the different devices that are in use today.


Payroll is the most commonly outsourced service, yet around 60% of small businesses still handle this function in-house. Handing this task off to the experts or helpful payroll software has been shown to decrease costs and increase compliance. Companies that outsource payroll save 18% over businesses that tackle it themselves, so while it may seem  like a big outlay, it could save you money in the long run. 

Customer Service

‍Dealing with customer service enquiries can be time-consuming and frustrating – so why not consider outsourcing this task to a company that specialises in it? You can find companies that will provide 24/7 customer service support or who will only answer specific types of customer enquiries, allowing you to dedicate your time and energy to other aspects of your business.

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